Privacy Notice

Last Updated: 26.06.2025

1. Introduction

Fusion Agency Solutions Ltd ("we," "us," or "our") operates KOLIQ.io. This privacy notice explains how we collect, use, and protect your personal information when you use our medical stakeholder ecosystem management platform.

2. Information We Collect

User Information:

  • • Contact details (name, email, company affiliation, job title)
  • • Professional background and areas of interest
  • • Platform usage preferences and settings
  • • Account authentication and access credentials

Platform Usage Data:

  • • Stakeholder profiles viewed and analyzed
  • • Search queries and analysis parameters
  • • Reports generated and downloaded
  • • Feature usage patterns and session information
  • • Time spent on different Platform sections

Technical Information:

  • • IP address and geographic location
  • • Device type, browser, and operating system
  • • Log files and error reports
  • • Platform performance and security monitoring data

Communication Data:

  • • Support requests and customer service interactions
  • • Feedback, surveys, and user research participation
  • • Training session participation and materials access

3. How We Use Your Information

Platform Operations:

  • • Provide access to stakeholder ecosystem management tools
  • • Deliver relationship intelligence and network analysis
  • • Generate stakeholder reports and insights
  • • Maintain user accounts and personalized experiences

Service Enhancement:

  • • Improve Platform functionality and user experience
  • • Develop new stakeholder analysis capabilities
  • • Optimize relationship mapping algorithms
  • • Enhance data accuracy and coverage

Business Operations:

  • • Manage customer relationships and service delivery
  • • Provide technical support and user training
  • • Process service agreements and renewals
  • • Conduct business analysis and performance reporting

Legal and Security:

  • • Ensure Platform security and prevent unauthorized access
  • • Comply with legal obligations and industry regulations
  • • Protect intellectual property and business interests
  • • Investigate and respond to security incidents

4. Stakeholder Data Processing

Public Professional Information:

  • • We collect and process publicly available professional information about healthcare stakeholders
  • • This includes professional affiliations, research publications, conference presentations, and professional network data
  • • Information is sourced from professional databases, medical literature, conference proceedings, and public professional profiles

Relationship Mapping:

  • • Our algorithms analyze professional connections and collaborations to create relationship intelligence
  • • Network analysis is based on publicly documented professional interactions and affiliations
  • • No private or personal information about stakeholders is collected or processed

Data Accuracy and Updates:

  • • We regularly update stakeholder information to maintain accuracy
  • • Information is cross-referenced across multiple professional sources
  • • Users can report inaccuracies for investigation and correction

5. Data Sharing and Disclosure

We do not sell stakeholder information or user data to third parties.

Limited Sharing Occurs:

  • • Service Providers: Vendors who assist with Platform hosting, analytics, and technical support
  • • Legal Requirements: When required by law, regulation, or legal process
  • • Business Protection: To protect our rights, property, or safety
  • • Business Transfers: In connection with mergers, acquisitions, or business sales

Professional Network Data:

  • • Stakeholder relationship intelligence is provided to authorized Platform users
  • • Data sharing is limited to users with appropriate service agreements
  • • All sharing complies with professional standards and industry regulations

6. Data Security and Protection

We implement comprehensive security measures including:

  • • End-to-end encryption for data transmission and storage
  • • Multi-layered access controls and authentication systems
  • • Regular security audits and vulnerability assessments
  • • Employee training on data protection and confidentiality
  • • Incident response procedures for security breaches
  • • Compliance monitoring for industry standards

7. Data Retention

User Account Data: Retained for the duration of service plus 7 years for business records

Usage Analytics: Retained for 3 years to improve Platform performance

Stakeholder Data: Professional information retained for up to 7 years to provide ongoing intelligence services

Communication Records: Support and training records retained for 5 years

8. International Data Transfers

Your information may be processed in countries other than your residence. We ensure appropriate safeguards through:

  • • Standard contractual clauses for international transfers
  • • Adequacy decisions where applicable
  • • Other legally recognized transfer mechanisms
  • • Continuous monitoring of international data protection standards

9. Your Privacy Rights

Access and Information:

  • • Request access to your personal data and processing information
  • • Receive information about data sources and processing purposes

Correction and Updates:

  • • Correct inaccurate or outdated personal information
  • • Update account preferences and professional details

Deletion and Restriction:

  • • Request deletion of personal data (subject to business record requirements)
  • • Restrict processing in specific circumstances

Objection and Portability:

  • • Object to processing based on legitimate interests
  • • Request data portability in machine-readable formats

For UK/EU Residents: Additional rights under GDPR including the right to lodge complaints with supervisory authorities.

10. Stakeholder Privacy Considerations

Professional Information:

  • • We process only publicly available professional information
  • • No personal contact details or private information is collected
  • • Healthcare professionals can request review of their professional profiles

Relationship Data:

  • • Network analysis is based solely on publicly documented professional relationships
  • • We do not track private communications or personal interactions
  • • Relationship intelligence focuses on professional collaborations and affiliations

11. Cookies and Tracking Technologies

What Are Cookies?

KOLIQ uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and ensure the proper functioning of our platform.

Types of Cookies We Use:

1. Strictly Necessary Cookies
Required

These cookies are essential for the Platform to function properly and cannot be disabled:

  • • sidebar:state: Remembers whether the navigation sidebar is expanded or collapsed (HTTP Cookie, 7 days)
  • • koliq-session-id: Session identification and management (HTTP Cookie, 30 minutes)
  • • koliq-csrf-token: Security protection against CSRF attacks (HTTP Cookie, Session)

2. Functional and Preference Cookies

These cookies enable enhanced functionality and personalization features:

  • • koliq-filters: Stores your filter preferences across Explorer and Segmentation pages (LocalStorage, Persistent)
  • • theme / next-themes-theme: Remembers your preferred theme (dark/light mode) (LocalStorage, Persistent)
  • • koliq-toggle-states: Maintains the state of UI toggles and switches across sessions (LocalStorage, Persistent)

What We Don't Use:

KOLIQ does not use:

  • • Analytics or tracking cookies
  • • Marketing or advertising cookies
  • • Social media tracking pixels
  • • Third-party behavioral tracking
  • • Cross-site tracking technologies

Managing Your Cookie Preferences:

You can manage your cookie preferences by:

  • • Using the cookie banner when it appears on your first visit
  • • Accessing cookie settings through your browser preferences
  • • Clearing your browser's local storage and cookies

Data Processing Legal Basis:

Our use of strictly necessary cookies is based on our legitimate interest in providing you with a functional website. Our use of functional cookies is based on your consent, which you can withdraw at any time.

12. Third-Party Integrations

The Platform may integrate with third-party services for:

  • • Professional database access and verification
  • • Analytics and performance monitoring
  • • Data visualization and mapping tools
  • • Authentication and security services

Each integration is governed by appropriate data processing agreements and security standards.

13. Industry Compliance

Our data processing practices comply with:

  • • Healthcare industry professional standards
  • • Medical affairs best practices and guidelines
  • • Pharmaceutical industry codes of conduct
  • • Applicable data protection and privacy regulations

14. Children's Privacy

The Platform is designed for healthcare professionals and business users. We do not knowingly collect information from individuals under 16 years of age.

15. Changes to This Privacy Notice

We may update this privacy notice to reflect changes in our practices or legal requirements. Significant changes will be communicated through:

  • • Email notifications to Platform users
  • • Prominent notices within the Platform
  • • Updated "Last Updated" date on this notice

16. Contact Information

For privacy questions or to exercise your rights:

For Platform support:

For stakeholder profile inquiries: